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A Truly Custom Experience, Sub-Contractors

2013 November 6

 

A second story addition project where customer provided their own flooring material, and also did their own painting

When building a home or undertaking a remodeling project, you expect to have to make a variety of decisions. From design to finished detail and everything in between, the design/build process is one that comes with many selections, and from there, choices of what fits your lifestyle, tastes and budget are made.

But what might be surprising to you is that when our customers build or remodel with us, they also have an additional choice:

 

 They have the freedom to use subcontractors that they have an existing relationship with – instead of ours.

Recommending your subs

Most people are amazed to discover that we “allow” our customers to work with subcontractors they know and recommend because many other builders and remodelers don’t. While we certainly see the rationality behind why other builders will only work with specific subcontractors, we, on the other hand, see this customized construction experience from another perspective – through our customers’ eyes.

  • For starters, while we may be the builder, building or remodeling a home isn’t about us; it is about what our customers want for their home. Often, our customers have spent years dreaming about their perfect home, and they have chosen us to help facilitate that process. The people who choose to build or remodel with us are trusting us to listen to and design the home they have in mind. They are confident in our skills to be able to deliver their home in a safe and timely manner and make it an enjoyable experience.
  • Secondly, by “allowing” new-to-us subcontractors to work on your home, we recognize that you are verifying that the sub is legitimate and understands his craft. We know that you would not want a subcontractor working on your home that you did not trust.
  • Additionally, we fully recognize that there are many outstanding subcontractors in our area, and often we’ve even heard of these folks. We recently completed projects where one homeowner had an existing relationship with an excavator and another homeowner’s brother-in-law was a superb drywaller. And even though the subcontractors were new-to-us, both projects went just fine.

A kitchen renovation was part of this whole house remodel - and the homeowner had a kitchen cabinet contractor they wanted to work with

Timing is Everything

When working with a customer-recommended subcontractor, our biggest concern is timing of the project. We’ve made a commitment to you, our customer, that we will deliver your home by a particular date. What we have found is that professional subcontractors understand this, and they, too, want to adhere to the schedule and give the homeowner an amazing construction experience.

 

 

For all of these reasons, this is why we don’t shy away from using new-to-us subcontractors. In the end, our customers are the ones who need to be comfortable, and it is up to us to deliver an experience that is pleasant and memorable.

 

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